Privacy

General Terms and Conditions of Use and Sale

The Rules of the Game

 

THANK YOU for visiting our website and showing interest in buying our item(s).

Although we realize it is a lot of text, it is important for you to read these General Terms and Conditions of Use and Sale (the “Rules of the Game”) carefully before you proceed to make your purchase, as these Rules of the Game explain specific rules that apply to your use of our website as well as to your order.

By visiting our websites and buying item(s) from us, you indicate that you have read and understood these Rules of the Game.

Factual and specific rules such as delivery costs, delivery times but also the regions where

we do or do not deliver our item(s) to can all be found on our website under our Frequently Asked Questions  (“FAQ”). The Rules of the Game:

1.          Who are we?

2.          Who can order item(s) via the website?

3.          When can you order item(s) via the website?

4.          How does the order procedure work?

5.          When may we cancel your order?

6.          What prices does Foot Locker use?

7.          How do you pay for your item(s)?

8.          What delivery options do you have?

9.          How will your item(s) be delivered?

10.        What can you do if you did not receive your order?

11.        You want to return your order; what should you do?

12.        When will Foot Locker not accept returned item(s)?

13.        How and when will you receive a refund after you return an order/item?

14.        What is your legal guarantee and what can you expect if the item(s) is/are defective?

15.        How do you contact Foot Locker?

16.        How does Foot Locker process your personal data?

17.        What are the rules concerning intellectual property rights?

18.        How far does Foot Locker’s liability go?

19.        Which laws and jurisdiction are/is applicable to your Purchase Agreement?

20.        What other rules apply?

21.        What are the terms and conditions associated with our gift card?

You can consult the Rules of the Game online, download and print them or request them by email from our Customer Service team.

 

1. Who are we?

 

The terms “we”, “our” and “us” are used to refer to Foot Locker entities in Europe.

Our main establishment is Foot Locker Europe B.V. in the Netherlands. Foot Locker Europe B.V. is incorporated under Dutch law and is registered at the Dutch Chamber of Commerce under the registration number 23067735.

The identity of the seller entity of your item(s), depends on the country in which you make your purchase. Please see Annex I to these Rules of the Game, including our list of entities to find your Foot Locker entity.

If you have any questions, please contact our Customer Service team.

 

2. Who can order item(s) via the website?

 

You may order our item(s) if you have reached the legal age under the laws applicable to you and are legally capable to do so.

We only sell our item(s) to end users and/or consumers who:

a.                  Have a valid address in a region in which we deliver our item(s);

b.                  Order the item(s) for their own personal use; and

c.                  Do not resell the item(s).

We reserve the right to refuse the sale of our item(s) to resellers, retailers, or bulk buyers.

 

3.    When can you order item(s) via the website?

Although we do our best to enable you to purchase our item(s), it may be possible that:

a.              An item shown on our website is no longer available (which could be contrary to the availability status);

b.              Additional restrictions may apply to item(s) of a “limited edition” or “limited production”, for example restrictions on the number of item(s) you may purchase; or

c.              It is not yet possible to ship our online item(s) to every country or region. Please check our website for the countries and regions where we do ship our item(s) to.

 

4. How does the order procedure work?

 

Of course, we are very pleased that you decided to order our item(s). Placing an order via our website is easy and consists of the following steps:

1. Add the item(s) you like to order to your shopping cart;

2. Proceed to “Order”;

(i)             If you already have a Foot Locker account, please log in. If not, you can create your own account by registering on our website; or

(ii)            If you order as a guest without creating an account, please fill in all necessary information (such as your name, address, email address and telephone number);

3.Check your information and your order before confirming;

4. Select the preferred shipping method;

5. Choose one of the available payment methods;

6. Before placing an order, you will need to agree to these Rules of the Game;

7. Proceed to place the order and pay for the item(s). You must complete the payment in the manner of payment chosen by you. As long as you have not completed the payment, the item(s) will not be reserved but as soon as we have received the payment confirmation, the order will be executed. This means that if you wait too long in making the payment, the risk increases that the item(s) will no longer be available;

8. You will receive an email with all the details of your purchase. At this point a binding contract (the “Purchase Agreement”), containing these Rules of the Game, comes into existence; and

9. As soon as we have shipped your item(s), you will receive a shipping confirmation by email.

 

5. When may we cancel your order?

 

We are entitled to refuse or cancel your order before the shipment of the item(s). However, we must have a justified reason for doing so. Examples of situations in which we can refuse or cancel an order include, but are not limited to:

1.       An obvious error or other incorrectness with regard to (an) item(s) offered by us;

2.       The item(s) is/are not available or in stock; if this is so, we will inform you as soon as possible and will not process the order;

3.       Your invoice information is not correct or is impossible to verify;

4.       We have reason to believe that your order or payment is fraudulent;

5.       There is suspicion of credit card or debit card fraud;

6.       We cannot deliver to the address stated by you;

7.       We have reason to believe that you are not an end user and/or consumer;

8.       You are under the legal age as defined by applicable law; or

9.       Payment for the purchase is not reserved or made in full.

In the above cases, we are not liable for damages or costs as a result of the refusal or cancellation of your order.

 

6. What prices does Foot Locker use?

 

The prices on our website are consumer prices and include VAT but exclude shipping costs.

The prices only apply to purchases via our website and may differ from the prices that are used for the same item(s) in a Foot Locker store. The prices may change from time to time and differ between countries, but changes will not affect any order which we have accepted. The final price to be paid will be displayed on the checkout page.

Not all item(s) and offers that are offered on our website are also available in Foot Locker stores and vice versa.

Promotions or discounts on our website cannot be used in combination with other promotions, offers or discounts. Promotions, offers and discounts only apply to purchases made via www.footlocker.eu , and may differ from the promotions, offers and discounts that may be applicable for the same item(s) in a Foot Locker store.

The costs and the expected delivery date of your item(s) will be clearly mentioned on the check-out page for your order.

 

7. How do you pay for your item(s)?

 

In principle, we will only process and deliver your order after receipt of the payment.

Foot Locker accepts various payment methods including credit and debit cards.

Additionally, we offer the most commonly used payment methods in a particular country; these are visible at the bottom of our website’s homepage and are listed in our Help Center.

We do not accept other payment methods than those mentioned on our website. We remain the owner of the item(s), until you have paid for the item(s) in full.

 

8. What delivery options do you have?

You can choose one of the following three delivery options that we offer:

a.              Standard shipping: the delivery timeframe and the costs vary according to each country. Depending on your country, we offer you free shipping if you order for a total amount superior to a certain threshold (which differs per country). This threshold is visible on the checkout page. If you are signed in as a FLX member (our loyalty program), you are eligible for free shipping (regardless the threshold).

b.              Express shipping: the delivery timeframe and the costs vary according to each country. Depending on your country and order, you may request express shipping. In this case, your order is usually delivered within 1-2 business days. If you are signed in as a FLX member (our loyalty program), you may obtain a reduction on the express shipping fees.

c.              Click and Collect: depending on your country of delivery, you have the option to place your order online and request to collect the package in a Foot Locker store. For more information on Click and Collect, please visit our website.

 

9. How will your item(s) be delivered?

 

If you choose standard shipping or express shipping, we deliver your order at the address that you provided when placing your order. If delivery to the indicated address is not possible, the carrier may, in accordance with its delivery practices:

1.       Divert and deliver to your neighbour;

2.       Make another delivery attempt at a later date; or

3.       Deliver your parcel at a local pickup point.

It is important that you check the parcel at the time of receipt. If the parcel is damaged, please inform our customer service as soon as possible. Please see chapter 14 for more information on how to handle the case of defective item(s).

 

10. What can you do if you did not receive your order?

 

Consult your tracking information for the most accurate information on the delivery of your item(s). You may contact our Customer Service team to request an investigation into the delivery of your parcel. For efficient handling of delivery issues, we encourage you to contact us within the following timeframes:

a. If the tracking information indicates that your order has been delivered, within 14 days of the indicated delivery date;

b. If the tracking information indicates that your order has not yet been delivered, within 60 days of the shipping date.

 

11. You want to return your order; what should you do?

 

Legal right of withdrawal

You have the legal right to withdraw from your purchase agreement without giving any reason within 14 days after the delivery date, except for item(s) (i) adjusted to your personal specifications, (ii) that are clearly personalized, and/or (iii)  which are not suitable for return due to health protection or hygiene reasons.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the purchase agreement through a clear written statement (for example, via our online return portal, contact form, e-mail or regular mail). Although it is not mandatory, you are free to use the model withdrawal form included in Annex II to these Rules of the Game.

You must have dispatched the item(s) for return within 14 days after you notified us of your invocation of the right to withdrawal. Please see our Return Policy under a. and b. below for the return modalities when exercising your right to withdrawal.

Our Return Policy

Without affecting your legal right of withdrawal, we also offer a contractual extended return period of 28 days from the delivery date. For a smooth and efficient return process, we strongly recommend that you follow our Return Policy below.

If the item(s) have already been shipped or have been delivered to you, you have 28 days, counting from the delivery date, to return the item(s) to us. The delivery date is the date on which your package is delivered at the shipping address, including any pick-up points selected by you (if available). If the package is delivered at a local pick-up point pursuant to Section 9.3 of the Rules of the Game, the delivery date is the day on which you pick up your package. You may return the item(s) to:

a.     A Foot Locker store of your choice in a country where we have a European Foot Locker website.

Returns in the store are FREE of charge. To return your online purchase in-store, you must bring your proof of purchase and the item you want to return to the store.

If the Foot Locker store of your choice in the European region applies a different currency than the currency in which you purchased your item(s) online, the currency of the Foot Locker store of your choice where you return your item(s) applies.

b.     Our warehouse by post.

Returns are FREE for FLX Members!

PLEASE NOTE: For non-FLX members, there is a £2.99 return fee per return posted to our warehouse. This will be deducted from your refund. You will not be charged any fee if an item is faulty or incorrect: make sure to note this information in the dedicated form when registering your return.

If you return your item(s) to our warehouse, you may get a return label via our online return portal or by contacting our Customer Service team. Stick the return label on the package.  Drop your package at the access point of the relevant delivery service within 28 days counting from the delivery date.

Note that our return methods may differ per country. Therefore, please consult our Returns page on our website for more information on the specific return methods for your country.

Returned item(s) must be returned in the state in which you received them. This means that the item(s) and packaging are in the original unused condition and are complete. You may only unpack the item(s) in so far as this is necessary to be able to assess the size, nature, and other characteristics of the item(s). You may, for instance, try on clothing or shoes for size but you may not wear them. Do not remove tags or labels when trying on the item(s).

The state of the returned item(s) is checked by us on receipt. If the item(s) is/are worn or damaged, and this does not align with the defects you reported when registering your return in accordance with Section 14 of the Rules of the Game, and the defect is the result from how you handled the item(s) other than to establish the functioning and/or detect the defect of the item(s), we reserve the right to come back to you as to the diminished value of the item(s).

 

12. When will Foot Locker not accept returned item(s)?

 

We do not accept returned item(s) if the item(s) are:

1.     returned in-store or dispatched for return to our warehouse by post later than 28 days after the delivery date; the end of our contractual extended return period;

2.     Purchased elsewhere than through our website or our Foot Locker stores;

3.     Missing tags or labels or not in their original in which they were delivered; and/or

4.     Damaged by misuse, negligence or unintended activity after delivery.

 

13. How and when will you receive a refund after you return an order/item?

 

In principle, we will refund your purchase amount via the same payment method you used to pay your online purchase. We apply the following refund policy:

a.                  When you returned the item(s) to a Foot Locker store of your choice

After we have checked the returned item(s) and concluded that the item(s) is/are in original unused condition and are complete, we will provide you with the refund via the same payment method you used to pay for your online purchase within 14 days.

Returns in the store are FREE of charge.

b.                 When you returned the item(s) to our warehouse

After we have received the item(s) at our warehouse, checked the returned item(s) and concluded that the item(s) is/are in original unused condition and are complete, we will provide you with the refund within 14 days from the date we receive the item(s) back to our warehouse or the date you provide evidence of having sent back the item(s), whichever is the earliest. We will provide you with the refund via the same payment method you used to pay for your online purchase.

Returns are FREE for FLX Members!

PLEASE NOTE: For non-FLX members, there is a £2.99 return fee per return posted to our warehouse. This will be deducted from your refund. You will not be charged any fee if an item is faulty or incorrect: make sure to note this information in the dedicated form when registering your return.

When returning all items purchased, you will receive the full purchase amount plus the standard shipping costs (if applicable). If you have chosen for express shipping, we will not refund the express shipping costs above the amount of the standard shipping costs. When returning only part of an order, you will receive a refund of the value of the item(s) without the shipping costs.

For more information on return methods for your country, please consult our Returns page on our website.

 

14. What is your legal guarantee and what can you expect if the item(s) is/are defective?

 

Under the legal guarantee you may expect (an) item(s) to:

a.       Be free of defects at the time of delivery;

b.       Comply with what has been agreed upon, what is stated in our offer; and

c.       Possess the properties that are necessary for normal use of the item.

If your item(s) is/are defective or damaged, please inform our Customer Service team as soon as possible after you discover it.

To give us a better chance to solve possible problems we ask you:

a.       To state clearly to us what the damage, defect or problem with the item(s) is; and

b.       To include several pictures of the item(s) clearly showing the damage, defect and overall state of the item(s).

We will review your claim, where necessary, request you to return the relevant item(s) to our warehouse for inspection, and contact you regarding the next steps. In the case of a well-founded claim under the warranty, we will refund the purchase price. If a delivered order is returned in full, we also refund the standard shipping costs paid by you.

Your legal rights regarding the guarantee of conformity apply in accordance with the applicable law.

 

15. How do you contact Foot Locker?

 

We aim to deliver excellent service, both online and offline. Integrity, excellence, service, teamwork and community form part of our core values. If your experience with us is not of the quality we aim for, please let us know. Tell your story and do not forget to mention which store or Customer Service agent you had your experience with.

You may contact our Customer Service team via the contact form on our website, sending an email, calling by phone, chatting with our chat bot or our live chat with a Customer Service agent. If you use our chat bot and live chat, you can request us to send the chat transcript to your email.

Please consult our Contact Page for contact details  here

 Postal addresses for local Foot Locker entities are listed under Annex I.

 

16. How does Foot Locker process your personal data?

 

Foot Locker considers the protection of your personal data very important. Please consult our our Privacy Statement and our Cookie Statement for more information on how we process your personal data.  

 

17. What are the rules concerning intellectual property rights?

 

All brand names, logos, product names, service and corporate names, texts, images, illustrations, designs on our website and communications contain intellectual property rights of Foot Locker or third parties. For example, the suppliers of the item(s), photographers, and copywriters. You are not allowed to use or reproduce any expression governed by intellectual property rights as this may constitute an infringement of the holder’s rights.

The rights in the website design, texts, documents, movies, music and/or other services and the selection and arrangement thereof, and all software compilations, underlying source codes, software and all other material on this website are owned by or licensed to Foot Locker and/or its suppliers and subcontractors.

You are only allowed to electronically copy and to print in hard copy portions of the website to the extent this is necessary for the purpose of placing an order with us, or for using the website as a shopping resource. You are not allowed to make any other use of the information and materials on this website, including reproduction for purposes other than the one mentioned above, modification, distribution, or republication. Should you wish to use materials or information from this Website, you need our prior written approval to do so.

To the maximum extent permitted under applicable law, you hereby indemnify and hold us harmless from and against all actions, claims and liabilities, suffered, incurred, or sustained by us as a result of your use and/or exploitation of the expressions infringing the (intellectual property) rights of any third party or otherwise being unlawful towards a third party.

 

18. How far does Foot Locker’s liability go?

 

For our item(s):

We are liable for damages in accordance with applicable law (see Section 19 below). Rules of the Game do not exclude or limit our liability for  damages resulting from  inadequate performance in the case of:

a.              Death or physical injury;

b.              Intent or gross negligence; and

c.              Any other damage for which the liability cannot be statutorily excluded or limited.

It may always happen that we are unable to meet our obligations because something happens beyond our control. We call this “force majeure”. The term force majeure includes, but is not limited to unforeseen events, wars, fires, explosions, accidents, floods, (IT) sabotage, (labour) strikes, lockouts, pandemics, compliance with laws, rules, regulations or resolutions, or total failure of machinery, apparatus or processes or any other cause whether or not stated above which make our performance of the Purchase Agreement reasonably impossible or unreasonably onerous for Foot Locker.

In case of a force majeure, we are entitled to suspend performance or terminate the Purchase Agreement.

Foot Locker is not liable for any (delay) costs, losses, expenses, damages in any way incurred by you due to an event of force majeure, unless Foot Locker has culpably caused the relevant event of force majeure or resulting damage.

For the use of our website:

Our website may provide links to external Internet sites. We are not responsible for your use or the content of websites that may be visited through links on our website. The use of links and visiting other websites occur entirely at your own risk. Other websites may contain links or frames to our website. We are not liable for any damage resulting from such a link or frame.

Although we take reasonable precautionary measures to keep our website free from viruses, we do not accept any liability for damage resulting from a virus on or passed on through our website.

 

19. Which laws and jurisdiction are/is applicable to your Purchase Agreement?

 

These Rules of the Game are applicable unless mandatory statutory provisions oppose this. If any part of these Rules of the Game must be considered not valid for any reason whatsoever, this does not affect the validity of the remaining part of the Rules of the Game and this remaining part is considered to remain in full force and effect.

The Purchase Agreement, containing these Rules of the Game, entered into between Foot Locker and you and the use of the website shall be governed by the laws of England and Wales.

 

20. What other rules apply?

 

We reserve the right to change these Rules of the Game at any time without prior notification, whereby the new amended Rules of the Game take effect at the time of placement on the website. You are advised to regularly check whether they have changed.

 

21. What are the terms and conditions associated with our gift card?

 

The terms below are applicable to physical gift cards and digital gift cards (only if available in your region) (together as “Gift Cards”) provided by Foot Locker, including Kids Foot Locker. 

Gift Cards can be used for purchases at a Foot Locker store in all European countries where Foot Locker issues gift cards. For online transactions, Gift Cards can only be used within the country of issuance.

When using Gift Cards for purchases, automatic deductions will be made to their balance. The entire balance does not have to be spent at the time of a purchase. Multiple gift cards are combinable in one single purchase, with a limit of five Gift Cards per transaction.

Gift Cards cannot be exchanged for cash and will not be replaced if they are lost or stolen. Gift Cards may not be used to purchase another gift card. Gift Cards have no expiration date.

You can check the Gift Card’s balance at any time at a Foot Locker store or by calling the following toll-free number available 0808-234-3293. Gift Cards have no value until a balance is acquired.

The minimum value is £5, and the maximum value is £500.

 

***

 

Last Modification Date: 1 July 2026

 

 

ANNEX I

List of Foot Locker entities

COUNTRY	ENTITY	REGISTERED ADDRESS	COMM. REGISTER NO.	VAT NUMBERS
AUSTRIA	Foot Locker Austria GmbH	Schottenfeldgasse 85/11 1070 VIENNA AUSTRIA	FN 165131 s	ATU43738602
BELGIUM	Foot Locker Belgium B.V.	Boulevard Louis, Schmidt 87,1040 Etterbeek, BRUSSEL BELGIUM	RRP/RPM 0442.407.102	BE0442.407.10
CZECH REPUBLIC	Foot Locker Czech Republic s.r.o.	Pobřežní 394/12, 186 00 PRAGUE 8 CZECH REPUBLIC	271 26 706	CZ27126706
FRANCE	Foot Locker France SAS	124, rue de Verdun, 2ème étage 92800 PUTEAUX FRANCE	382 401 867	FR9638240186
GERMANY	Foot Locker Germany GmbH & Co. KG	Tiroler Straße 3, 45659 RECKLINGHAUSEN GERMANY	HRA 4942	DE814084510
HUNGARY	Foot Locker Hungary Kft	Váci utca 14, 1052 BUDAPEST HUNGARY	01-09-718211	HU13089719
IRELAND	Foot Locker Retail Ireland Ltd.	49 Lower, O'Connell Street D01 CK02 DUBLIN IRELAND	391370	IE6411370E
ITALY	Foot Locker Italy Srl	Via Ceresio 7, 20154 MILANO ITALY	10322270157	IT10322270157
LUXEMBOURG	Foot Locker Belgium B.V. Succursale de Luxembourg	18, Rue de, L'Alzette 4010 ESCH-SUR- ALZETTE GD-LUXEMBOURG	B 39434	LU27976639
POLAND	Foot Locker Poland Spólka z ograniczoną odpowiedzialnością	ul. Bielańska 12, 00-085 WARSAW POLAND	0000392259	PL5252513747
PORTUGAL	Foot Locker – Artigos Desportivos e de Tempos Livres, Lda	Avenida 5 de Outubro, n.º 124, 7.º 1050-061 LISBOA PORTUGAL	12861	PT506319431
SPAIN	Foot Locker Spain SLU	Balmes, 195, 8°, 1a 08006 BARCELONA SPAIN	B-101890	ESB80030315
THE NETHERLANDS	Foot Locker Netherlands B.V.	Stationsplein 32, 3511 ED UTRECHT, THE NETHERLANDS	23063181	NL800536253
UNITED KINGDOM	Freedom Sportsline Ltd.	4 More London, Riverside SE1 2AU LONDON UK	1779106	GB545256538

 

ANNEX II

Model Withdrawal Form

Please fill in the form below completely and send it subsequently as an attachment to your communication via our Contact Page, or as a letter to your local Foot Locker entity (see Annex I)

To: (Please find your local Foot Locker entity under Annex I with its postal address)

I/We (*) hereby announce that I/we (*) want to cancel our agreement concerning the purchase of the following item(s) (*):

Description: _____________________________________________________________

Article number: _________________________________________________________________

Ordered on (date) / Received on (date)(*): _____________________________________________________

Please fill in your name and address below:

First name and family name: _______________________________________________

Street and house number: _______________________________________________

Postal code and place: ___________________________________________________

Date: ________________________

Signature: ______________________________ (only if this form is sent by letter through the post)

(*): Delete if not applicable.