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FAQ

ABOUT FLX MEMBERSHIP

What is FLX Membership?

FLX is the Foot Locker membership program through which you can earn XPoints that can be redeemed for nice products, exciting events, and much more. FLX membership is free of charge. The FLX Membership Program is open to all FL customers in the UK, France, Italy, Spain, Germany and the Netherlands, who are 16 years of age or older (or have a parent or guardian's consent) and have a valid email account.

How do I sign up for FLX Membership?

Customers can sign up for FLX in the UK, France and the Netherlands, either on the Foot Locker website or in the Foot Locker & Kids Foot Locker stores. Customers can only signup with a home address from one of the countries where FLX membership is active (currently UK, France and the Netherlands) Please note, if you sign up in store, you will be need to complete your registration online within 6 months of the date you signed up in store. If you do not complete your registration within this time, you will not be able to redeem any points and your account will be deactivated.

EARNING XPOINTS

How do I earn XPoints?

Customers can earn XPoints on purchases at any of the participating Foot Locker/Kids Foot Locker stores and the participating Foot Locker web shops. In order to earn points in store members need to identify themselves by presenting their FLX membership card/number or by presenting their e-mail address, name or phone number from their FLX account. On the Foot Locker website just login with your FLX account when making a purchase. XPoints will not be awarded when buying a gift card, but the points will be given when the gift card is used to make a purchase.

In addition, customers can also earn XPoints on special earn activities like referring the program to a friend, connecting their social account or by sharing some extra profile data. These can be activated through their FLX account on the website.

Currently, points cannot be combined or transferred between memberships.

What can I do with my XPoints?

You can redeem your XPoints for a wide variety of rewards, including unique products, exciting experiences, sweepstakes entries and gift cards. The offer changes on a regular basis. The current offer can be found on the Foot Locker website in your FLX account section.

How many XPoints do I get for my purchase?

For every Pound you spend at Foot Locker / Kids Foot Locker instore or online, you can earn 100 XPoints (when the transaction is linked to your FLX member account).

Do my XPoints expire?

If you do not make a purchase within 365 days, your XPoints will expire. Only XPoints earned through a purchase count towards the 365 day timeline; XPoints earned in any other way (e.g. profile completion, surveys, etc.) will not count. If you make a purchase, but you decide to return it, the 365 day countdown falls back to the date of your previous purchase.

REDEEMING XPOINTS

How do I redeem my XPoints for rewards?

Log into your FLX Program account on the Foot Locker website and check out the redemption center for available rewards. Follow instructions to redeem your XPoints for available rewards.

Where can I find available rewards?

FLX members can see all available rewards in the FLX Rewards section in their FLX account on the Foot Locker website.

ACCOUNT MANAGEMENT

How do I stop getting marketing emails from FLX Membership?

You may unsubscribe from FLX membership marketing emails at any time by updating your communication preferences or by following the instructions in the emails.

Note that even if you unsubscribe, you will still receive emails regarding management activities related to your account. If you don’t want to receive those e-mails anymore, please contact Customer Service.

How do I close my FLX Membership account and request that my personally identifiable information be deleted?

Please contact Customer Service via help.footlocker.eu for assistance.