(not applicable to Spain)
Items bought online can only be exchanged by visiting one of our stores within 28 calendar days from the delivery. If you don’t wish to visit our stores, you can place a new order and send the items back following our Return Policy and receive a refund. In case you have received a defective or wrong item, please contact our customer care team first.
We will refund you the purchase price as soon as possible and in any event not later than 14 days from the day on which we received your notice of withdrawal, but not before our store or our warehouse has received the returned item(s) and verified that they comply with our Return Policy or you have supplied adequate evidence of return, whichever is the earliest.
The refund will include the cost of the returned goods, and, only in case of a full return (i.e. all items belonging to the same purchase), also the (outbound) shipping charges, based on the least expensive type of delivery offered by us. If you return only part of the items belonging to the same purchase, the shipping charges will not be refunded.
The refund will be issued to the same payment method used for the order, with the following exceptions:
- When returning an item in one of our Foot Locker stores, the refund will be made in cash (unless the original payment was made by credit card).
- If the order was paid by Cash On Delivery (Netherlands only) the refund will be made by bank transfer to a valid bank account to be provided by you.
Return label lost
If you cannot find your return shipping label, you may choose to return the product in one of our stores, or do one of the following:
- Log-in to your account, go to the "Orders" section and select the order you are returning. You will be able to download and print a return label.
- Contact our Customer Service by phone or e-mail: they will be happy to assist you obtaining a new return label.
In case of damage or faulty items
We put great care throughout our packing process to make sure you receive your items in perfect conditions. However, damage may occur while in transit. In that case, just follow the standard return process, but indicate the reason code "damaged" when you fill in the online return form. If you receive a wrong or defective item, please notify our Customer Service promptly. In both cases, we will offer you an appropriate solution or you will be able to return the product for a refund (purchase price plus, if an order is returned in its entirety, the shipping charges, based on the least expensive type of delivery offered by us). This applies in case of production flaws or other issues caused by the producer or the retailer, but is not valid for damaged caused by the customer after the purchase.