Placing an Order Online:Placing an order at Foot Locker Europe is safe and easy. Enjoy the Foot Locker retail experience without leaving the comfort of your home!
Step 1: Select your shipping country and language
To be able to correctly process your order, it's important that you choose the country you want your order to be shipped to before starting your shopping. You will be able to select a different country for your billing address, and any of the available languages. Check our shipping information for a list of all the countries we ship to.
Step 2: Search for products
Select the products you wish to purchase from our extensive collection of shoes, clothing, and accessories. You can search the site by gender and category, and further narrow by brand, size and price. Alternatively, if you already know what you are looking for, you can just enter the product description or name in the "Search" field, and you will be directed to the appropriate product page. From the product page, select size and quantity of the item you wish to purchase and add it to your shopping bag using the dedicated button. If your size is not available, use our in-store Sneakerfinder service or check the website for restocks. You may now continue to shop or proceed with your check-out by clicking on the Shopping Bag link at the top right corner of the page.
If you haven’t reached our free shipping threshold of £ 60 / € 85, then make sure to check our accessories collection for matching socks, extra laces, and other cool stuff.
Step 3: Complete the order
When you are ready to complete your order, enter the shopping bag to review your order details. Here you will also be able to insert a discount code, if you have one. The first time you shop with us, you will be asked to register an account to store your data: these are strictly confidential and will only be used to process your order. The next time you place an order, you will be ready to shop in just a few clicks!Once you have completed the check-out process, an Order Confirmation e-mail will be sent to you. You will also be able to view your order in the “My Account” section.
Step 4: Order shipped
As soon as we receive our payment (which may take a few minutes or several hours depending on your bank) we will send a second email confirmation and start preparing your order. Once we hand over your package to our courier UPS, you will receive a Shipping Confirmation email with the courier’s tracking number. You will also be able to track your order from the “My Account” section.
Why can’t I add a product to the cart?
If you cannot add an available product to the cart, it may be that the item or size you are interested in are sold out, but the website is still not showing the stock update. This generally only happens with very popular items which are sold out very quickly and generate a huge amount of visits to the website in a short timeframe, not giving time to the system to refresh. If that is the case, please try to purchase the item again later, or visit one of our stores.
What can I do if my size is not available?
If your size is not available, use our in-store Sneakerfinder service or check the website for restocks.
How can I cancel my order?
Yes, Foot Locker Europe understands that you may sometimes change your mind. You may cancel any order free of charge and without any explanation, provided that it has not yet been shipped. Since Foot Locker strives to ship your items as soon as possible, this timeframe is generally very short. To cancel an order, please contact our Customer Care team.